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by Isabella Villani : Good to Great CX: Customer Experience Strategy to Execution

ISBN : #099454247X | Date : 2016-10-10

Description :

PDF-74afb | In today’s competitive global market, good customer experience isn’t enough. From one industry to another, customers are demanding the ‘wow’ factor. They expect to be able to deal with organisations at any time, moving seamlessly between different channels, and they expect to encounter great customer experience at every point along the way. So how do you gain customers’ trust and loyalty in an env… Good to Great CX: Customer Experience Strategy to Execution


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by Peder Inge Furseth : Innovation in a Consumer Society

ISBN : #0198705115 | Date : 2016-03-28

Description :

PDF-cda8e | This book aims to develop innovation theory by focusing on innovation in a consumer society. In an advanced consumer society, services dominate and are provided through digital as well as physical channels by local, national and global firms. This book aims to identify the ways in which value can be increased for all stakeholders through both incremental and disruptive innovation. When interacting… Innovation in a Consumer Society


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by Teresa A. Swartz : Advances in services marketing and management, Volume 4 (Advances in Applied Business Strategy)

ISBN : #1559388552 | Date : 1995-08-25

Description :

PDF-c9d8f | This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality…. Advances in services marketing and management, Volume 4 (Advances in Applied Business Strategy)


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by Uwe Wolff : Medienarbeit für Rechtsanwälte: Ein Handbuch für effektive Kanzlei-PR (German Edition)

ISBN : #3834914606 | Date : 2009-12-11

Description :

PDF-633c8 | Wie tritt man als Rechtsanwalt mit Journalisten in Kontakt und wie spricht man mit ihnen? Wie verhält man sich in Interviewsituationen? Vor allem: Wie erkennt man, ob der Fall, an dem man gerade arbeitet, für die Medien interessant ist? Diese und viele weitere Fragen beantwortet „Medienarbeit für Rechtsanwälte“. Es versteht sich als Leitfaden für junge und erfahrene Anwälte. Das Buch is… Medienarbeit für Rechtsanwälte: Ein Handbuch für effektive Kanzlei-PR (German Edition)


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[Pub.29owq] Medienarbeit für Rechtsanwälte: Ein Handbuch für effektive Kanzlei-PR (German Edition) PDF | by Uwe Wolff


Medienarbeit für Rechtsanwälte: Ein Handbuch für effektive Kanzlei-PR (German Edition) by by Uwe Wolff

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by David Nour : Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration

ISBN : #1250103029 | Date : 2017-05-09

Description :

PDF-17db5 | What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationship they have built with you?Most important . . . is your company capable of setting aside a b… Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration


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by Kelly Thomas Coughlin : BankBosun: Top Ten Revenue Creation Podcasts for Banks: Revenue Creation Tips, Tactics and Techniques to Help Community and Regional Banks Get New Customers and Revenues (BankBosun Podcasts)

ISBN : #1521472920 | Date : 2017-06-09

Description :

PDF-3b745 | Generating revenues in the competitive world of financial services is the single greatest challenge community and regional banks face. A bosun (boatswain) helps ship sea captains navigate and operate the ship. BankBosun is a management consulting firm helps bank C-Suite executives navigate risk and discover reward in a sea of threats and opportunities. This book is a full transcription of the podc… BankBosun: Top Ten Revenue Creation Podcasts for Banks: Revenue Creation Tips, Tactics and Techniques to Help Community and Regional Banks Get New Customers and Revenues (BankBosun Podcasts)


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by A. G. Perry : The 2-Minute Drill

ISBN : #1615665994 | Date : 2010-05-18

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PDF-374df | Thousands of American households are supported by dedicated professionals that make their living working in the sales industry. In the face of a challenging economy, many professionals and laborers alike are turning to sales jobs as a way to stave off home foreclosure, bankruptcy, and even hunger. The introduction of thousands of employees to the sales industry has forced many sales managers and d… The 2-Minute Drill


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The 2-Minute Drill by by A. G. Perry

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by Richard Hammond : Smart Retail: Winning ideas and Strategies from the most successful retailers in the world

ISBN : # | Date : 2017-01-18

Description :

PDF-d4544 | SMART RETAIL IS THE HOW-TO RETAIL BIBLE. Smart Retail reveals what the most successful retailers in the world know and how you can apply their secrets to your own business. Fully revised and updated, this new edition includes the latest success stories, new ideas and strategic and tactical thinking to help grow your sales. Based on one simple question, which Richard Hammond posed to the world’… Smart Retail: Winning ideas and Strategies from the most successful retailers in the world


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by Ruth Marquardt : Mit Feel Management erfolgreicher im Vertrieb: So schöpfen Sie Ihre Potenziale aus (German Edition)

ISBN : #3658018992 | Date : 2013-11-29

Description :

PDF-18df0 | Vertrauen weckt Vertrauen – das gilt auch für das komplexe Gefüge zwischen Verkäufer und Kunde. Alte Verkaufstricks und Kniffe sind heutzutage leicht durchschaubar und können beim Kunden zu Verstimmungen führen. Ein offenes Miteinander und bewusste Kommunikation können die Arbeit auf allen Seiten beflügeln. Basis einer langfristigen und vertrauensvollen Kooperation muss es daher sein, im … Mit Feel Management erfolgreicher im Vertrieb: So schöpfen Sie Ihre Potenziale aus (German Edition)


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by Thomas L. Harris : The Marketer’s Guide to Public Relations: How Today’s Top Companies are Using the New PR to Gain a Competitive Edge (Wiley Series on Business Strategy)

ISBN : #0471618853 | Date : 1991-02-07

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PDF-0b689 | The 1990s will mark an era of intense competition, both domestically and globally; businesses must win a share of the consumer’s mind and heart and build strong consumer awareness and preference. However, in today’s “overcommunicated” society, mass and even target advertising lose some of their cost-effectiveness. That’s where “marketing public relations” (MPR) comes in, making the most of the… The Marketer’s Guide to Public Relations: How Today’s Top Companies are Using the New PR to Gain a Competitive Edge (Wiley Series on Business Strategy)


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ISBN : #1542417058 | Date : 2017-01-07

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: Marketing- und Vertriebspower durch Sponsoring: Sponsoringbudgets strategisch managen und refinanzieren (German Edition)

ISBN : #3540295909 | Date : 2005-12-08

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PDF-228d1 | Was ist Sponsoring? Ein Millionengrab? Ein Jahrmarkt der Eitelkeiten für medienverliebte Manager? Das spannendste Kommunikations- und Marketinginstrument der Welt? Der intelligenteste Ansatz, eine Marke zu emotionalisieren? Nur eine PR-Masche? Oder womöglich viel mehr als PR- und Imagepolitik? Sicher ist: Sponsoring kostet Geld – zunächst. Unternehmen, die in der int- nationalen Sport- und Me… Marketing- und Vertriebspower durch Sponsoring: Sponsoringbudgets strategisch managen und refinanzieren (German Edition)


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Qualitätswahrnehmung aus Kundensicht: Beim Kunden besser ankommen ― Konzepte und Praxisbeispiele aus 5 Branchen (German Edition) PDF




by Rita Rizk-Antonious : Qualitätswahrnehmung aus Kundensicht: Beim Kunden besser ankommen ― Konzepte und Praxisbeispiele aus 5 Branchen (German Edition)

ISBN : #3409117253 | Date : 2002-11-27

Description :

PDF-af98e | Qualität ist gefragt. Doch was letztlich zählt, ist das, was der Kunde wahrnimmt. Dieses Buch beschreibt, welche Faktoren die Qualitätswahrnehmung beeinflussen. Der Leser erhält innovative Ideen und Empfehlungen aus den Branchen Reise und Touristik, Hotel- und Gastronomie, Automobilbereich, Kreditinstitute und Weiterbildung, um Exzellenz in der Servicequalität zu erzielen. Besonderheiten aus … Qualitätswahrnehmung aus Kundensicht: Beim Kunden besser ankommen ― Konzepte und Praxisbeispiele aus 5 Branchen (German Edition)


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by Edward De Bono : Surpetition

ISBN : #0006379281 | Date : 1993-03-01

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PDF-f2d21 | Competition was fine once upon a time – but times have changed, and so has business. Now businesses must learn to exploit the vast potential of the integral values that surround the purchase and use of their products and services. They must create “monopolies of value” by blending into their offerings the array of attendant conveniences, emotions and contextual relaties in which their products and… Surpetition


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SEO is dead and buried.: Long live original marketing strategy. PDF




by Vinayak G Nair : SEO is dead and buried.: Long live original marketing strategy.

ISBN : #1540717747 | Date : 2016-12-02

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